Question 1

Is your treatment safe for children?

Accepted Answer

Yes. We rely on sectioning and stainless-steel combs rather than pesticide shampoos, so there is nothing harsh on the scalp and nothing to rinse out. Children can sit with a book or a screen while we work, and we take breaks whenever a child needs one.

Question 2

How long does treatment take?

Accepted Answer

Most visits run two to four hours, depending on hair length and thickness and how established the case is. We would rather take the time to do one thorough comb-out than rush and have to come back.

Question 3

Do you offer same-day appointments?

Accepted Answer

Usually, yes. If you call in the morning we can often be at your door the same day, sometimes within a couple of hours. We work Sunday through Friday, 9am to 5pm, and are closed Saturdays.

Question 4

What's included with treatment?

Accepted Answer

A check of everyone in the household, a full comb-out for anyone who needs it, plain-language advice on laundry and bedding, and a free recheck within ten days. If a school needs documentation before your child returns, we provide it.

Question 5

Do you come to our home?

Accepted Answer

Yes — every visit happens at your home, across all five boroughs. Children do better in their own space, and it keeps the whole thing private. All we need is a chair near a window or a well-lit corner.

Question 6

How accurate are professional lice checks?

Accepted Answer

Much better than a quick look under the bathroom light. We use fine-toothed stainless-steel combs, strong light, and section the hair methodically, which is how early cases get caught. Just as often, we confirm that what looked alarming is only dandruff or product buildup.

Question 7

Do NYC schools accept your verification?

Accepted Answer

Yes. Schools and daycares around the city accept our documentation, and school nurses know our paperwork. If your school has its own form, bring it and we will complete it during the visit.

Question 8

Is treatment safe in an apartment?

Accepted Answer

Yes. Because the method is a comb-out rather than a chemical treatment, there are no fumes, no residue, and nothing that needs ventilating — no small consideration in an apartment. We bring everything we need and leave the room as we found it.

Question 9

How quickly can you get here?

Accepted Answer

We cover all five boroughs and can often be at your door within a couple of hours, a little longer for Staten Island and the far edges of Queens and the Bronx. When you call, we will give you an honest arrival window for your neighborhood.

Question 10

Can you detect lice before symptoms appear?

Accepted Answer

Often, yes. Itching can take weeks to start — it is a reaction to bites that builds over time — so a careful comb-through can catch a case before anyone feels a thing. That is why we suggest checking the whole household when one child has been exposed.

Question 11

Do you check the whole family?

Accepted Answer

We recommend it. Lice move easily between people who share beds, couches, and hairbrushes, so when one person has a confirmed case we check everyone in the home. Checking is quick, and it is the surest way to keep a case from bouncing back.

Question 12

How do you keep lice from spreading at school?

Accepted Answer

Screenings and early detection. When a classroom has a confirmed case, we can usually get on-site quickly, screen discreetly, and give staff clear notes on what we found and what to tell families.

Question 13

What's your success rate?

Accepted Answer

We won't quote you a percentage — a thorough comb-out, done properly, resolves the case, and the honest answer is that thoroughness is the whole method. That is also why every treatment includes a free recheck within ten days: if we missed anything, we come back and finish the job at no charge.

Question 14

How do you prevent future infestations?

Accepted Answer

A few habits do most of the work: a weekly comb check, hair tied back for school, and no shared brushes, hats, or hair ties. We show you the comb technique before we leave, and we will tell you plainly which prevention products are worth buying and which are not.

Question 15

Do you work with pediatricians?

Accepted Answer

Yes — school nurses and pediatricians refer families to us, often when parents want an alternative to pesticide shampoos or when a drugstore kit hasn't worked. If your doctor wants a note about what we found and did, we are glad to provide one.

Question 16

What if lice come back?

Accepted Answer

The free recheck within ten days exists for exactly this reason — it catches anything that survived the first pass while it is still easy to deal with. If a case returns within that window, we retreat at no charge. Beyond it, a new case usually means a new exposure, and we will help you sort out which is which.

Question 17

Will my neighbors or building staff know why you're here?

Accepted Answer

Quietly. There are no chemicals or fumes for neighbors to notice, our specialists arrive without conspicuous branding, and we are happy to coordinate with your doorman or building staff if that makes things easier. What happens in your apartment stays there.

Question 18

Can you help with school return documentation?

Accepted Answer

Yes. We provide documentation schools accept, and if the school nurse wants to speak with us directly, we will call. Schools vary in what they require — some want a note, some want a form of their own — and we have seen most versions by now.

Question 19

What's the difference between your checks and home inspections?

Accepted Answer

Mostly equipment, light, and practice. We section the hair and work through it with fine-toothed stainless-steel combs under strong light, and we have looked at enough heads to tell a nit from dandruff, sand, or hairspray residue at a glance. Home checks miss early cases and, just as often, raise false alarms.

Common questions about head lice removal

What parents ask us